Structure is everything
Complex systems become usable the moment their information has a shape. I start with the architecture, then write.
Bridging people, processes, and technology
Senior Technical Writer. Information Designer. Business Analyst
API documentation · SOPs & process documentation · AI-enabled workflows · Cloud & AWS · Enterprise software · Docs-as-code
Almond Knowledge Design helps technology teams turn complex products, processes and requirements into clear technical documentation, information designs and AI-enabled workflows.
I translate technical complexity into clear, actionable insights, for the teams building the system and the people who use it. I work at the intersection of technical communication, business analysis, digital transformation and AI.
About
After years helping teams make sense of complex IT systems, two things became clear.
Technical documentation can be enjoyable
Clarity and personality are not opposites. Good documentation creates clarity.
Documentation is learning
Docs are part of the learning experience. They are a way to empower people in their chosen profession.
Experience
18+ years across technology, SaaS and regulated environments.
Appfire · Novartis · Roche · European Parliament · Philip Morris · Symantec
Focus
Three overlapping disciplines, one goal: fewer things left unclear.
Technical Documentation
- User guides & manuals
- API and product docs
- Style guides
- Information architecture
Business analysis
- Requirements gathering
- Process mapping
- Stakeholder workshops
- System documentation
Learning design
- Onboarding programmes
- Course & module design
- Knowledge bases
- Training materials
Portfolio
Selected samples across regulated, technical and user-focused environments.
Final versions, early drafts and commented material — the finished results and the way I work with subject matter experts to refine them.
API documentation
Complex API information, turned into documentation developers can actually use. Endpoints, parameters, authentication and configuration, structured to make integration straightforward.
- JSON Configuration File
- HTTP Request Headers
- Retrieving CompanyX ID
- Tag Name — TextArea
Diagrams
Diagrams that turn complex processes, systems and technical concepts into clear visual explanations, making information easier to understand and navigate.
- NAVIFY Platform Info Site – Blog Publication Process
- Documentation Life Cycle
- AWS Account Creation
- AWS Credentials
User & admin guides
User and administrator guides that explain software features, workflows and configuration clearly, helping users complete tasks and administrators manage systems confidently.
- Amadeus Customer Service Point — User Guide
- CTO QMS — Using Electronic Signatures
- Amadeus Hotels Plus Multisource — User Guide
- Amadeus Rail Agent Track — User Guide
Contact
Have something complicated that needs explaining?
- Phone
- +44 77 11 371 700
- Elena Amandola